Refund and Cancellation

Last updated 19 October 2026

FLEXVISI sells digital products that are delivered instantly. Once a product is delivered, it cannot be returned, so all sales are final, except in the cases below.

1. Digital products: no refunds after delivery

Digital products can be downloaded or accessed as soon as payment succeeds, so we do not offer refunds, returns or exchanges once a product has been delivered, including for a change of mind or for buying the wrong item. Please read the product description before you pay.

2. When we do refund

We give a full refund if:

• You paid, but did not receive the product, and we cannot deliver it within 48 hours of you contacting us.
• You were charged twice for the same order.
• The product is faulty or not as described (for example, a corrupted file), and we cannot fix or replace it within 7 days of you telling us.

If money left your account but the payment shows as failed, it is usually reversed automatically by your bank or our payment partner within 5–7 business days. If it is not, contact us with the transaction reference.

3. Cancellations

• Before payment: you can simply not complete the payment. Unused payment links expire, and we can cancel one on request.
• After payment, digital products: orders cannot be cancelled once delivered, because delivery is instant.
• Subscriptions or access-based products: you can stop renewing at any time by telling us before the next billing date. The current period is not refunded, and access continues until it ends.
• Services: cancellation terms are set in the written quote. Unless the quote says otherwise, payments for work that has already started are not refundable.

4. How to ask for a refund

1. Email [email protected] or message us on WhatsApp at wa.me/flexvisi within 7 days of your purchase.
2. Include your name, the email or WhatsApp number used for the order, the transaction reference, and what went wrong (a screenshot helps).
3. We acknowledge your request within 48 hours and decide within 5 business days.

5. How refunds are paid

Approved refunds are made to the original payment method, through our payment partner, within 5–7 business days of approval. Your bank may take a few more days to show the credit.

6. Chargebacks

Please contact us before raising a dispute with your bank; most problems are solved faster that way. Your right to raise a chargeback is not affected.

7. Contact and grievances